Confessions of a CX Executive Podcast

Where founders and operators admit what really happens when growth starts breaking the business.

Hosted by JP Dumas

Think you have a story leaders should hear?

🎙️

Real Conversations With Real Operators

This isn’t a highlight-reel podcast. Every guest has built, scaled, or fixed something when the stakes were real. We talk about what actually happens behind the dashboards…the decisions, mistakes, and lessons most people don’t share publicly.

📉

Growth Problems No One Talks About

Most companies don’t fail because of bad ideas. They fail because systems break: churn creeps in, teams misalign, customer experience erodes, and revenue leaks everywhere. We unpack those problems and how leaders actually solved them.

⚙️

Operators Who Know The Work

Our guests aren’t theorists. They’re founders, CX leaders, operators, and builders who have led teams, carried P&L responsibility, and rebuilt systems when things got messy.

🚀

Lessons You Can Apply Immediately

Every episode is designed to give founders and leaders something useful…a framework, a mistake to avoid, or a system that helps you build a better business.

Confessions of a CX Executive is hosted by JP Dumas, a customer experience executive who has spent more than two decades helping companies grow, fix broken systems, and turn customer operations into revenue engines.

JP has led large-scale customer organizations at companies like Expedia, Spectrum, and Comcast, overseeing teams of thousands and managing hundreds of millions in revenue responsibility.

Today, he helps founders and leadership teams rethink customer experience, retention, and operational systems through his firm, CX & Growth Strategies, LLC.

This podcast exists for one reason:
To tell the stories behind the growth and the mistakes that made it possible.

Who should apply to be a guest?

Founders, executives, operators, and builders who have scaled a company, solved real growth problems, or learned hard lessons while building something meaningful.

Do I need a huge audience or brand to appear?

No. We care about experience and insight, not follower counts. If you’ve built, fixed, or scaled something others can learn from, you’re exactly the kind of guest we want.

What topics do you typically discuss?

Customer experience, growth systems, retention, scaling teams, operational leadership, founder lessons, and the real stories behind building companies. But, we like to have fun with it.

How long does the interview take?

Most recordings run about 30–45 minutes and are conducted remotely.

The best lessons in business rarely come from perfect stories…they come from the messy ones.

Apply To Share Your Operator Story

Tell us about the company you helped build, scale, or fix and the lesson others should learn from it.

Confessions of a CX Executive

First Name *

Last Name *

Email *

Phone

Thanks for your interest in appearing on Confessions of a CX Executive. We’re especially interested in leaders who have learned lessons the hard way while building and scaling real businesses. Is this you?

Yes

Tell us about your business. What does your company do, who are your customers, and what problem do you solve for them? *

What you do and where you create the most value

What is your role in the organization today? (Founder, Operator, Executive Leader, CX Leader, etc.) *

Focus on what you’re most responsible for today.

How large is your organization today? (Solo/Founder / 2–25 / 25–100 / 100–500 / 500-2000 / 2000+ *

This helps us understand the scale and complexity of your business.

Approximately how many customers does your company currently serve? - - Under 1,000 1,000–10,000 10,000–100,000 100,000+ *

Select the group that best represents your primary customer base.

Every company hits a moment where growth exposes cracks in the system. What was a moment in your business where scaling revealed a problem you didn’t see coming? *

This could be related to people, process, customer experience, or internal operations.

Where do you currently see the most friction in your customer journey? (Acquisition, Onboarding, Retention, Expansion, Support, or internal handoffs, etc.) *

Think about where customers get stuck, drop off, or require extra effort to move forward.

What part of the customer experience has been hardest to scale as your company has grown? *

This is often where ownership, systems, or cross-team coordination start to break down.

If you could fix one operational or customer experience challenge in the next 12 months, what would have the biggest impact on revenue or retention? *

Think about the issue that would have the biggest impact on revenue, retention, or customer experience.

What metrics matter most to you when it comes to customer success or retention? (Churn, LTV, Renewals, NPS, Expansion Revenue, etc.) *

If you don’t track formal metrics, share what you pay closest attention to when evaluating customer health.

Where do you believe the biggest untapped revenue opportunity exists in your customer journey today? *

This could be improving onboarding, reducing churn, increasing expansion, or eliminating friction.

What topic or lesson would you most want to share with other leaders listening to the show? *

Think practical — something other leaders could apply immediately.

What’s a story, lesson, or experience from your career that most leaders don’t talk about, but should? *

Something you’ve seen repeatedly — or learned the hard way yourself.

One of the best parts of this show is connecting with leaders who are actually in the arena building and scaling real businesses.

If there are 2–3 founders, operators, or executives you respect who would have a great story to share, feel free to introduce us below.

We’re always looking for conversations that go beyond theory and get into what actually works (and what doesn’t).

Referral 1

Referral #1 First Name

Referral #1 Surname

Referral #1 Email

Referral 2

Referral #2 First Name

Referral #2 Surname

Referral #2 Email

Referral 3

Referral #3 First Name

Referral #3 Surname

Referral #3 Email

CX & Growth Strategies, LLC - Austin, Texas

www.youtube.com/@ConfessionsofaCXExecutive I www.linkedin.com/in/jpdumas1 I www.cxgrowthstrategies.com

Terms & Conditions | Privacy Policy | https://confessionsofacxexec.com/terms